“Epsilon has been a valuable partner...”

Helzberg Diamonds renewed its agreement with Epsilon, a marketing solutions provider, and a subsidiary of the Alliance Data Systems Corporation.

Helzberg Diamonds retail storeUnder the renewed contract, Epsilon will continue to support multichannel direct marketing efforts focusing on acquiring new customers, reactivation, retention and cross-selling.

Epsilon will also continue hosting and managing the jeweler's customer marketing database, which they have been doing since 2007, and will continue to work on various marketing campaigns.

Helzberg will now also leverage Epsilon's TargetPlus™ file, which provides demographic data to optimize marketing efforts by microtargeting customers. This information will give a better profile of Helzberg’s customers and enable them to better target and personalize communications.

Beryl Raff, chairman of Helzberg Diamonds, stated, "Epsilon has been an extremely valuable partner for the last few years, and we look forward to continuing to work together and evolve our marketing strategies to meet the changing marketplace. We are pleased with Epsilon's flawless execution, unparalleled support, and deep understanding of our marketing initiatives."

Bryan Kennedy, president of Epsilon, added, "Helzberg Diamonds is a progressive retailer that truly embraces customer-centric marketing."

"Epsilon is uniquely positioned to provide the technology and vehicles, such as the data and marketing platform, to enable Helzberg Diamonds to create greater value for customers across multiple channels."

By: Denise Romano of RAPAPORT

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